East SOS Team Welcomes Evacuees from the Donetsk Region in Lozova
Since August 21, 2025, the East SOS team has been welcoming evacuees from the Donetsk region at a newly opened transit point in Lozova, Kharkiv region.
It was established to relieve pressure on the Pavlohrad transit point in the Dnipropetrovsk region, which has faced growing demand for evacuation. The Lozova transit point can host up to 250 people at a time, with stays of up to three days. Every day, nearly 100 evacuees from Kostiantynivka, Dobropillia, Kramatorsk, Sloviansk, Druzhkivka, and other frontline communities arrive here.
There, people receive hot meals, hygiene products, and comprehensive medical, financial, and social assistance. Rescuers, police officers, volunteers, and local authorities help them regain strength before continuing their journey to safer regions. The East SOS team is also on hand to help evacuees recover from the journey, complete necessary documents, and reconnect with their families.
Psychologists support evacuees in overcoming shock and stabilizing their emotional state. Lawyers provide consultations on compensation for damaged or destroyed housing, property registration in the State Register of Real Property Rights, inheritance procedures, and document restoration. They also guide people in applying for payments under the eRecovery program via the Diia app.
Anna Yavtushenko, Case Manager at East SOS, shared one of the stories from the transit point:
“A woman from Kostiantynivka, Valentyna, was evacuated in a bathrobe and slippers—her home had been completely destroyed. She was under severe stress, repeatedly insisting that she wanted to go home and refusing to listen to anyone.”
With patience and care, the team helped Valentyna practice breathing exercises, which gradually brought her relief. A few days later, she was able to continue her journey to Zhovti Vody, Dnipropetrovsk region, for resettlement.
Every day in Lozova brings new people and their heartbreaking stories. But above all, it offers a crucial first step toward safety.
Recently, the “Queue of Life” has moved forward: 149 evacuees from the frontline have found permanent shelter in the Kyiv region.
Psychosocial support is provided as part of the project “Protection and Necessary Psychosocial Support for War-Affected Frontline Residents”, with the financial support of the German Federal Foreign Office.
Legal aid is provided under the project “Comprehensive Humanitarian Assistance to Conflict-Affected Ukrainians and Third Country Nationals in Ukraine, Poland, Romania and Moldova”, with the support of Diakonie Katastrophenhilfe and funding from the German Federal Foreign Office.
